Archive for the 'urbanvent' Category

[UPDATED] Spending $15,000 at Adorama? Salesman: you’re “hardly worth it” and your “wife is a bitch.” Behind your back of course.

‍‍כ״ח שבט ה׳ תשע״ב - Tuesday, February 21st, 2012

Update : having a very good exchange with Helen Oster of Adorama which I expected, given her deserved reputation for fast and attentive help. Will continue to provide relevant and continuing facts as best I can. Also wanted to add the following. Original post from 2/21 follows after.

[2/22/12 7pm]

I went back and forth about posting this. I could have written about the things that happened two months ago at that time. But once it went beyond me, I no longer felt “in person” conversations were sufficient. It also occurred to me that I had recommended Jimmy to others, in addition to pro/serious amateur/artist friends who drop serious money there, and I had an obligation to them, especially the first group.

I want to make it clear that I am writing about my experiences as factually as I can – while holding back names of people who have done nothing but be supportive – and on my own feelings. The one thing I won’t do is suggest a course of action for anyone. That includes both Adorama management and customers. While I really would like to recommend certain other salespeople there, I think it’s reckless because I haven’t worked with every person there, and others deserve chances. I wil make those recommendations, as I have in the past – because I do like to help those I think care and provide service – but only on a direct basis and not in “broadcast” form.

I went into the NYC store on 2/21, to mention the post to managerial staff and certain involved parties, to make sure they had a chance to deal with the situation or to object to any facts presented. Of course, they are dealing with the situation and have been in touch with me. I do not know what they are doing at this time; frankly, it’s an internal matter and I won’t offer an opinion. All businesses make missteps with customers, the point is to do right when they are in the wrong. I have a long history shopping at Adorama – some time ago I found a grey card I bought there in 1996 – and in the past, we have managed to solve any problematic issues. I am and remain a fan.

——
[2/21/12 4am]

You know, I spend a lot of money at Adorama.  I can wallpaper a room with my receipts.

Those receipts add up to a car, and not a cheap one.

I spend a good amount of time there and recommend the store to my personal students. With an exception or two, the sales people are nice, if varied in their level of techinical familiarity, and honest given their knowledge and the profit model of consumer electronics.  Unfortunately, this is about an exception.  One they are aware of and not dealing with.

So I write this story regretfully – it was going to be private initally, has been told in confidence to some of my friends, some of the highest-end, most accomplished photographers in the city, some with university teaching positions.  But since the story extends beyond me, since the conduct was observed by others at the store, done brazenly across the sales floor, I suppose there is no issue continuing the public trend.  Moreover, in this economy, captial expenditures are a major choice and a risk.  I think people should know whom they are dealing with, their character, when people make business choices that can make or break them.

One evening [EDIT: 8 Feb 2012, 6pm], a few weeks ago I had an issue with a used item I bought.  Mistakes happen, the rating system is more about cosmetics than function, I know this and life goes on.  I was standing at the used desk, chatting with Andy, who really is one of the nicest, fairest people you will meet.  He loves cameras as objects, as a craft, and has decades of experience to draw upon, and really works to treat people selling their camera equipment in the most honest fashion in the city – and I have dealt with just about everyone.  In any case, I moved on to looking at some used piece.   From across the floor, Jimmy Newmark, my former usual salesman, shouts out to Andy about pricing a Leica M9P and some lens, a $15,000 package.  Nothing unusal about that, except for decorum, perhaps.

Now, for the next five minutes, across the width of the floor, say 25 feet, a three, well, four way conversation is held.  Apparently, the guy was selling some equipment as well.  He was calling from his car and had his wife with him, but she was unhappy with the prices he was getting on his trade-in and was pushing for him to sell privately.  This continues for a bit and the call ends.  From his sales station, he recaps the situation as above, mentioning that he is a rich S-Y (Jewish slang for a Syrian Jew) and that he makes a fortune, real estate I believe it was, and that his wife was a pain.

A few minutes later, the call resumed, and some sort of deal is reached. Or it wasn’t. I stopped paying attention. Call ends.  Jimmy then left his station and came to talk loudly – standing next to me, initially – at Andy and other staff at the used desk.  I say “talking at,” because this wasn’t a conversation, it was a monologue, a rant. In short, he stated that the he’s a big guy, the guy drops $15K every year on a whim, but his wife is such a bitch, it’s not worth the hassle.  Nobody acknowledged him in any way; they just looked at him and walked off when he was done.

And it was a performance for my benefit.

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